Engineering

Production Incident Response

Steps to follow when a production incident is detected, from triage to postmortem.

1. 1Declare the incident in the on-call channel and assign an incident lead.
2. 2Assess severity and notify affected stakeholders.
3. 3Mitigate impact first; root-cause investigation can happen after service is restored.
4. 4Post a status update at least every 30 minutes until resolved.
5. 5Write a postmortem within 3 business days of resolution.